Booking Terms

BOOKING AND UNDERSTANDING NORMS & CONDITIONS

Please follow the norms and conditions that we have set out to make your stay pleasurable before you join or book with us.

TRAVEL, MEDICAL, AND TRAVEL INSURANCE

Before you book any of our trips, we strongly suggest that you buy medical and travel insurance to stay secure. It’s necessary in situations where your medical bills for using a helicopter or other means of transportation that is beyond the company’s control can be directly claimed from your insurance. Well Plan Treks will write you a detailed letter about what happened so you can use it to get money back from your insurance company if such a situation arises.

In case of mishaps and accidents or severe illness, we will contact your insurance company if it is okay to use a heli or other immediate life-saving process and transportation to the nearest medical post and hospitals, where your insurance company will directly pay related expenses accordingly, as per the situation and conditions. For all trips with us, we need your contact address as well as someone else’s contact information in case something goes wrong and we need to reach someone.

BOOKING PROCEDURE

After reading through our norms and conditions that we have set as guidelines, you make the plan for your chosen trips and start booking by sending us a form filled with full details of your passport and of the chosen trip, with 20% payment as the non-refundable amount for the chosen trip. On receiving details of your passport with a scanned copy or photocopy, along with booking forms, we will send you a confirmation with a receipt of the deposit received. Regarding direct deposit to our bank accounts and for credit card payment, which we accept as Visa or MasterCard, an extra 04% levy surcharge will be added on top of the trip cost payment.

 TRIP BOOKING, CANCELLATION & BOOKING CHANGES

NEPAL ENTRY VISAS & VALID PASSPORT:

All clients should have a valid passport with a minimum of 6 months of validity. Nepalese visas can be obtained on arrival at Tribhuvan International Airport, Kathmandu, Nepal, or from your home country at the Nepal Embassy or Consulates.

 

PAYMENT ON BOOKING:

You can make the payment either by wire transfer to the bank account or via credit card. The advance payment for the chosen trip and the rest of the remaining balance should be paid on arrival in Kathmandu before the trip departure.

01. Payment  Refund Policy

 

1. If the cancellation request is made 7 days or less before the trip departure date, the trip goes to “no show,” and you won’t get any refund, including the deposit amount.
2. If the cancellation request is made between 8 and 30 days before the trip departure date, you won’t get a refund of the deposit amount and will receive a 50% refund of the remaining amount (if already paid).
3. If the cancellation request is made 31 days or more before the trip departure date, you will get a full refund, including the deposit amount.
4. If, for whatever reason, you voluntarily leave a trip after it has started, you’re not eligible for any refund for any accommodation, transport, sightseeing, meals, or services not utilized.

02. How to pay your deposit

OUR ACCOUNTS AND BANKS AS FOLLOWS, INCLUDING BENEFICIARY 

Bank Name: Himalayan Bank LTD.
Bank Address:  Hiti Durbar Branch, Durbar Marg, Kathmandu, Nepal

Zip code: Kathmandu 44600, Nepal
Account Holder Name: Well Plan Trekking Pvt. LTD
Account No. : 12008733950028
Swift Code: HIMANPKA

Mobile Number: +977 9869539505

The bank service charge related to submitting a deposit is solely the responsibility of the client.

If you prefer payment through a credit card, please download, print, and complete the PDF form through our email and mail it as an attachment along with photocopies of your passport and credit card (both sides). For credit card payments, a minimum 04% extra will be levied as a credit card processing fee.

RISK & LIABILITIES

All Nepal trips are run and organized under the rules and regulations of the Nepal Tourism Board. In this case, Well Plan Trekking (P) Ltd. will not be liable for any change or cancellation of the trip under unavoidable circumstances like changes in the rules and regulations of the respective country of travel, government restrictions, natural disasters, political instability, cancellation of flights, delays, sickness or accident, breakdown of the vehicle, etc. Any extra cost incurred due to such circumstances shall be borne by the clients themselves. Therefore, travel insurance is highly recommended.

TRIP POSTPONE

Sometimes you might be compelled to cancel or postpone the trip of your choice after booking and paying an advance; in this case, a written notice should be sent to us 25 days before the trip departure date. A minimum of US$150 will be charged as a current trip cancellation charge, and the remaining amount will be transferred for the trip postponed.

ON TRIPS INCOMPLETE

Well, Plan Treks (P) Ltd will not entertain incomplete journeys and treks, with no refunds or compensation in case of breaking in between tours, treks, or expeditions, for any reason.

UNFORESEEN CIRCUMSTANCES

If the trip gets canceled due to any unforeseen circumstances like natural disasters, war, or unfavorable climatic conditions, we will try to reroute or arrange another trip for you. So, even if your trip is not the one you choose, your money will not go in vain or be worthless.

YOUR PERSONAL BELONGINGS

The company will not be liable for any damage or loss of your luggage or property during trekking and tour; they are at your own risk.

DURING TOUR AND TREKKING

Some people in the group or individual travelers might be a great pain with the negative attitude, and if one commits any unlawful act during treks and tours, which compels you to leave Nepal, the company will not be able to refund you the amount paid in such circumstances.

ECO-FRIENDLY AND TOURISM

Well, Plan Trekking is committed to Eco and Responsible Tourism, making sure that the areas on the trekking route, including camps or lodges, as well as on tour, that rubbish, garbage, and litter are disposed of properly at designated sites.

We respect the local culture, follow the norms, and conserve and protect its pristine environment from destruction. As well as supporting rural farm villages by providing information on hygiene, safety trails, and deforestation of tree lines. We support local schools with financial aid from the money we save from each booking client, as a charity to help and support remote and poor villages to uplift the standard of living.